Welcome to Our Help Center
Find answers to common questions, learn how to play our games, and get the support you need to make the most of your Aurora Cedar Bay experience.
Getting Started
How do I start playing?
Simply visit the homepage and click on any game that interests you. You'll be given 1,000 starting chips automatically and can begin playing immediately. No registration or download required!
Do I need to create an account?
No! Aurora Cedar Bay works without any account creation. Your progress is saved locally in your browser using localStorage technology.
What are the system requirements?
Aurora Cedar Bay works on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, tablet, or mobile devices. Make sure JavaScript is enabled and you're using an up-to-date browser version.
Understanding Virtual Currency
What are chips and how do I get them?
Chips are the virtual currency used in Aurora Cedar Bay games. Everyone starts with 1,000 chips automatically. These chips have no real-world value and cannot be purchased or exchanged for money.
Can I buy more chips?
No. Aurora Cedar Bay does not sell chips or accept any form of payment. If you run out of chips, you can reset your game to receive a fresh 1,000 chips.
What happens if I run out of chips?
If you run out of chips in any game, the game will automatically reset your balance to 1,000 chips so you can continue playing.
Game Help
Northern Lights Poker
How to Play: Northern Lights Poker is a five-card draw poker game. Place your bet, receive five cards, select which cards to discard, and draw new cards to make the best possible hand.
Hand Rankings: From highest to lowest: Royal Flush, Four of a Kind, Full House, Flush, Straight, Three of a Kind, Two Pair, Pair, High Card.
Tips: Start with smaller bets to learn the game. Remember that pairs and two pairs are the most common winning hands.
Cedar Forest Slots
How to Play: Select your bet amount and click the SPIN button. Three reels will spin and stop on random symbols. Matching symbols result in wins.
Payouts: Three matching symbols pay the highest, with different symbols having different multipliers. Two matching symbols pay 2x your bet.
Tips: Check the paytable to see which symbols pay the most. The 🌲 cedar tree is the highest-paying symbol at 100x!
Coastal Roulette
How to Play: Place bets on numbers (0-36) or special options (Red, Black, Even, Odd, Low, High). Click SPIN to spin the wheel and see if you win.
Bet Types: Number bets pay 35x, while special bets pay 2x. You can place multiple bets on the same spin.
Tips: Spread your bets across multiple options to increase your chances of winning, or go for big wins with single number bets.
Technical Support
Why isn't my progress saving?
Progress is saved using browser localStorage. Make sure you're not in private/incognito mode and that you haven't disabled localStorage in your browser settings. Each browser and device maintains separate progress.
The game isn't loading properly
Try these steps:
- Refresh the page (F5 or Cmd+R)
- Clear your browser cache
- Make sure JavaScript is enabled
- Try a different browser
- Check that you're using an up-to-date browser version
The game is running slowly
Close other browser tabs and applications to free up system resources. If problems persist, try using a different browser or device.
I cleared my browser data and lost my progress
Unfortunately, clearing browser data removes localStorage, which deletes your saved progress. However, you can always start fresh with 1,000 chips!
Privacy and Safety
What information do you collect?
We collect minimal information. Your game progress is stored locally on your device using localStorage. We use cookies only for essential site functionality and to remember your age verification. See our Privacy Policy for details.
Is my data secure?
Yes! Your game data never leaves your device—it's stored locally in your browser. We don't collect, store, or transmit gameplay data to our servers.
Responsible Gaming
Where can I learn about responsible gaming?
Visit our Responsible Gaming page for resources, guidelines, and support information.
I'm concerned about my gaming habits
If you're worried about your relationship with gaming, please reach out to one of these organizations:
Still Need Help?
If you couldn't find the answer you were looking for, we're here to help!
- Check our Frequently Asked Questions
- Review our Community Guidelines
- Contact our support team